Frequently Asked Questions What are the Key Benefits of Remote Deposit Capture Services? What types of checks can be deposited through Remote Deposit Capture? What is the process if a check is rejected during the scanning process? What do I do with the check once it has been scanned? When do I destroy the check(s)? Can I view a report and/ or historical data on checks deposited? How do I sign up for Remote Deposit Capture? Do I need to sign a contract? What are the Key Benefits of Remote Deposit Capture Services? Who can use Remote Deposit Capture? What equipment is necessary to use Remote Deposit Capture? What types of checks can be deposited through Remote Deposit Capture? Is it safe to transmit data using Remote Deposit Capture? What is the process if a check is rejected during the scanning process? What is the process if a check is processed more than once through Remote Deposit Capture? What do I do with the check once it has been scanned? When do I destroy the check(s)? Where do I get a copy of a check that was scanned and/ or destroyed after the 45 days? Can I view a report and/ or historical data on checks deposited? Who do I call if I have technical problems or issues surrounding deposits? How do I sign up for Remote Deposit Capture? Do I need to sign a contract? What is the pricing for Remote Deposit Capture? What is the cost of the scanner? In order to use Remote Deposit Capture, you will need to have an active business checking account. Offsetting deposit balances and your overall client relationship will have an impact on the fees you pay.
What is Remote Deposit Capture?
What are the Key Features of Remote Deposit Capture?
Who can use Remote Deposit Capture?
What equipment is necessary to use Remote Deposit Capture?
Is it safe to transmit data using Remote Deposit Capture?
What is the process if a check is processed more than once through Remote Deposit Capture?
Where do I get a copy of a check that was scanned and/ or destroyed after the 15 days?
Who do I call if I have technical problems or issues surrounding deposits?
What is the pricing for Remote Deposit Capture? What is the cost of the scanner?
What is Remote Deposit Capture?
Remote Deposit Capture allows business clients to make deposits directly from the convenience of their own office! When you receive checks from your customers, simply use a provided scanner to capture images of a check for deposit. Your broadband internet connection electronically transmits the images for deposit directly to your business checking account
What are the Key Features of Remote Deposit Capture?
Any qualifying business can use Remote Deposit Capture. If your business has any of the following characteristics, you would be a good candidate for Deposit Express:
You may scan corporate and consumer checks, money orders, cashier’s checks, treasury checks, and travelers checks as long as these items are drawn on a US Bank in US dollars. You will not be able to deposit foreign checks including any Canadian checks in Canadian dollars and/or noted as payable in US funds. You will need to deposit the item(s) via a branch or by mail.
Yes. Check images are transmitted using a secure, encrypted connection via our Remote Deposit Capture web site.
You will receive a reject message during the scan that will require you to remove the item from the batch in order to continue. The item will need to be deposited via a branch or by mail.
You will receive a message to delete the check from the deposit.
Clients are responsible for secure retention of original checks for a minimum of 45 days. Please see the Remote Deposit Capture Service Agreement for additional information.
You have convenient and easy access to an online image archive for all deposits and deposited items for a 90-day period.
You will have access to a number of reports on a daily basis and historical data via the Remote Deposit Capture web site.
Your first call should be to Gina Hanner in the Electronic Banking Center at (907) 228-4443 who will assist you with your specific issue. You may also contact your local banking office for balance inquiries and bookkeeping type calls.
Signing up for Remote Deposit Capture is easy – simply fill out a brief application as well as read and sign the user agreement. The user agreement requires 30 days notice to terminate use of Remote Deposit Capture.
