Welcome to First Bank's New Digital Banking Experience!
Our upgraded Online and Mobile Banking services are now live! We're excited to bring you a better banking experience with enhanced security, easier navigation, and more tools to help manage your money.
Whether you're signing in for the first time or exploring the new features, we've put together answers to frequently asked questions to help you get started.
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Getting Started & First-Time Login
Is the new Online and Mobile Banking platform available?
Yes! First Bank's new Online and Mobile Banking services are officially live and ready to use.
Will I need to enroll again in Online Banking?
No. Existing Online Banking customers do not need to re-enroll. Your existing username and password have carried over to the new platform.
How do I sign in for the first time?
Getting started is easy!
- Log in at.FirstBankAK.com
- Enter your existing username and password.
- Follow the prompts to create a new password.
- Complete the additional identity verification and security steps.
Once you're signed in, you can begin exploring your new Digital Banking experience!
Will my current username and password still work?
Your username will remain the same. Use your existing password to begin signing in. You'll be prompted to create a new password during your first login.
What is Multi-Factor Authentication (MFA)?
MFA provides an additional layer of security to protect your accounts. Instead of answering security challenge questions, you'll verify your identity using a one-time security code delivered by text message, email, or phone call, depending on the available options.
What if I forget my password?
Select the password-reset option on the Online Banking login page or Mobile Banking app. If you need additional assistance, contact your local First Bank branch or call 800-478-6101.
What if I don't receive my verification code?
Make sure your phone number and email address on file are current. If you're expecting an email, check your spam or junk folder. If you still don't receive your code, contact First Bank for assistance.
Will I have to verify my identity every time I sign in?
Not necessarily. You may be asked to complete additional verification when signing in from a new device or when additional security verification is needed.
Mobile Banking App
Will I need to download a new Mobile Banking app?
It depends on whether you're a consumer or business customer.
- Consumer Customers: Update your existing First Bank Mobile Banking app through the Apple App Store or Google Play. Your app may have updated automatically if automatic updates are enabled.
- Business Customers: Download the new First Bank Alaska app from the Apple App Store or Google Play.
How do I update the app on my iPhone?
Open the Apple App Store, search for First Bank Alaska, select the First Bank Mobile Banking app, and tap Update if available. If automatic app updates are enabled, your app may already be updated.
How do I update the app on Android?
Open Google Play, search for First Bank Alaska, and follow the prompts to update or download the app.
How do I sign in to the updated Mobile Banking app?
Open the updated app, enter your existing Online Banking username and password, create a new password when prompted, and complete any additional security verification.
Can I still use facial recognition or fingerprint login?
Yes! Biometric sign-in is supported on compatible devices. After completing your first login, you can enable facial recognition or fingerprint login when available.
Is Mobile Deposit available?
Yes. Eligible customers can continue depositing checks using Mobile Deposit in the First Bank Mobile Banking app.
Accounts, Transfers & Payments
Will my accounts or account numbers change?
No. Your First Bank account numbers remain the same. Your eligible accounts and balances are available in the new platform.
Can I view my transaction history?
Yes. Your existing transaction history has been transferred to the upgraded platform.
Are my eStatements still available?
Yes. First Bank continues to offer eStatements through Online Banking.
What happens to my existing scheduled and recurring transfers?
Your existing scheduled and recurring Online Banking transfers have carried over to the new platform and will continue as scheduled. We recommend reviewing your scheduled transfers to confirm everything is set up as expected.
Can I transfer money between First Bank and other financial institutions?
Yes! Our new Digital Banking platform allows eligible customers to transfer money between their First Bank accounts and accounts they own at other financial institutions.
Do I need to set up my account alerts again?
Yes. All existing account alerts must be re-registered in the new Online or Mobile Banking platform.
Once you've signed in, visit the Alerts section to set up the notifications you'd like to receive.
Can I link accounts from other financial institutions?
Yes! Our new Financial Picture feature allows you to connect eligible accounts from other financial institutions to view balances and transactions in one convenient location.
You can also link eligible external accounts for transfers. Linking an account for transfers does not automatically add it to Financial Picture. You'll need to connect it separately to view balances and transactions.
Business Online Banking
Will my business need to re-enroll in Online Banking?
No. Existing Business Online Banking customers do not need to re-enroll. Your existing username will carry over to the new platform.
What does the Business Administrator need to do?
The Business Administrator (Master User) must sign in first before Sub Users can access the new platform.
After signing in, the Administrator must review and update each Sub User's permissions, phone number, and email address to ensure they have the appropriate access.
Will our existing Sub Users transfer?
Yes. Existing Sub Users have been transferred to the new platform. Their access becomes available after the Business Administrator completes the initial sign-in. The Administrator must also review their permissions and contact information.
Will our existing ACH templates transfer?
Yes. Existing ACH templates have been converted to the new platform. We recommend reviewing your templates and payment settings before initiating new transactions.
Will ACH services still be available?
Yes. Eligible business customers can continue using ACH services with enhanced tools for managing transactions, templates, and approvals.
How do business customers access Mobile Banking?
Business customers must download the First Bank Alaska app from the Apple App Store or Google Play. After downloading the app, sign in using your existing Business Online Banking credentials and complete the first-time login process.
New Features & Existing Services
What new features are available?
Our upgraded Digital Banking platform offers exciting new features and improvements, including:
- Financial Picture: Connect eligible accounts from other financial institutions to view balances and transactions in one place.
- Credit Score Monitoring: Access your credit score and helpful credit information.
- External Transfers: Transfer money between eligible First Bank accounts and accounts at other financial institutions.
- Enhanced Security: Added protection through Multi-Factor Authentication and one-time verification codes.
- Savings Goals: Create and track savings goals to help manage your finances.
- Improved Mobile Banking: Enjoy a refreshed design and easier navigation.
- Zelle® for Small Business: Eligible business customers can send and receive payments with Zelle®.
Features may vary based on account type and eligibility.
Can I still use Zelle®?
Yes. Zelle® continues to be available for eligible personal banking customers. We're also excited to introduce Zelle® for Small Business to eligible business customers.
Will Quicken® and QuickBooks® still work?
First Bank continues to support eligible Quicken and QuickBooks connections. You may need to reconnect your accounts or update your connection settings to work with the new platform.
Getting Help
What if I can't sign in to the new platform?
Make sure you're using the updated First Bank Mobile Banking app or accessing Online Banking through FirstBankAK.com.
Your username remains the same, but you'll need to create a new password during your first login.
If you're still having trouble, try the password-reset option or contact First Bank for assistance.
What if an account is missing or information looks incorrect?
If you notice a missing account, an unfamiliar transaction, or information that doesn't appear correct, please contact First Bank for assistance.
How can I protect myself from scams related to the upgrade?
Be cautious of unexpected emails, text messages, or phone calls asking for personal or account information.
First Bank will never ask you to provide your full password or one-time verification code in response to an unsolicited message. If you're unsure about a communication, contact First Bank directly using a trusted phone number.
Who can I contact if I need help?
We're here to help make your Digital Banking experience as smooth as possible!
Contact your local First Bank branch or call 800-478-6101 for assistance.
Thank you for banking with First Bank. We're excited for you to experience everything our new Digital Banking platform has to offer!
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