Your questions, needs, and complaints are very important to us. Feel free to reach out using our contact form — or in any way that’s most convenient for you.
We ask that you please do not send sensitive information (like account numbers) through the contact form or email, as these modes of communication are not entirely secure.
Monday through Friday, 9am to 5:30pm
Find a First Bank branch near you.
2030 Sea Level Dr., Suite 300
Ketchikan, AK 99901
Report Fraud or Lost or Stolen Debit Card
During Business Hours Call: (907) 228-4401
Please leave a message afterhours.
Email: [email protected]
If you responded to a suspicious phone call, email, or text message by providing personal information, clicking on a link, or opening a suspicious attachment, please contact us immediately
Reporting suspicious or unauthorized activity on your debit card or to unblock a card please contact us at:
During Business Hours Call: (907) 228-4446 or toll free at (888) 220-4446
After Business Hours Call: (833) 933-1681
Reporting suspicious activity on your Online Banking, Bill Pay, or Zelle please contact us at:
During Business Hours Call: (907) 228-4446 or toll free at (888) 220-4446).
Please leave a message after business hours and your call will be returned the next business day.
Report Fraud or Lost or Stolen Credit Card
Please call 1-800-367-7576 to report fraudulent activity on your Credit Card or to report your Credit Card lost or stolen.