Your questions, needs, and complaints are very important to us. Feel free to reach out using our contact form — or in any way that’s most convenient for you.

We ask that you please do not send sensitive information (like account numbers) through the contact form or email, as these modes of communication are not entirely secure.



Call Us

Customer Service
Monday through Friday, 9:30am to 5:30pm
(800) 478-6101

Visit Us

Find a First Bank branch near you.

Write Us

First Bank
2030 Sea Level Dr., Suite 300
Ketchikan, AK 99901

Report Fraud or Lost or Stolen Debit Card

Reporting suspicious or unauthorized activity on your debit card or to unblock a card please contact us at: 

During Business Hours Call: (907) 228-4446 or toll free at (888) 220-4446

After Business Hours Call:  (833) 933-1681

Reporting suspicious activity on your Online Banking, Bill Pay, or Zelle please contact us at:

During Business Hours Call: (907) 228-4446 or toll free at (888) 220-4446. 

Please leave a message after business hours and your call will be returned the next business day. 


Report Fraud or Lost or Stolen Credit Card 

Please call 1-800-367-7576 to report fraudulent activity on your Credit Card or to report your Credit Card lost or stolen. 


Reporting Fraud or Suspicious Activity On Your Accounts

During Business Hours Call: (907) 228-4401 

Please leave a message afterhours. 

Email: [email protected]

If you responded to a suspicious phone call, email, or text message by providing personal information, clicking on a link, or opening a suspicious attachment, please contact us immediately



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