Extended Customer Service Phone Hours – October 28–31
We're here to help with your new Digital Banking experience!
To support the launch of our upgraded Online and Mobile Banking services, we're offering extended customer service telephone hours.
- Wednesday, October 28 – Friday, October 30: 8:00 AM – 7:00 PM Alaska Time
- Saturday, October 31: 8:30 AM – 3:30 PM Alaska Time
- Phone: 800-478-6101 or any First Bank branch phone number
We appreciate your patience and are excited to bring you a better banking experience!
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Contact
Call Us
Customer Service: 800-478-6101
Special Extended Telephone Hours:
- Tuesday, October 27: 9:30 AM – 7:00 PM Alaska Time
- Wednesday, October 28 – Friday, October 30: 8:00 AM – 7:00 PM Alaska Time
- Saturday, October 31: 8:30 AM – 5:30 PM Alaska Time
Regular Telephone Hours: Monday–Friday, 9:30 AM – 5:30 PM Alaska Time
Visit Us
Find a First Bank branch near you.
Write Us
First Bank
2030 Sea Level Dr., Suite 300
Ketchikan, AK 99901
Report Fraud or Lost or Stolen Debit Card
Reporting suspicious or unauthorized activity on your debit card or to unblock a card please contact us at:
During Business Hours Call: (907) 228-4446 or toll free at (888) 220-4446
After Business Hours Call: (833) 933-1681
Reporting suspicious activity on your Online Banking, Bill Pay, or Zelle please contact us at:
During Business Hours Call: (907) 228-4446 or toll free at (888) 220-4446.
Please leave a message after business hours and your call will be returned the next business day.
Report Fraud or Lost or Stolen Credit Card
Please call 1-800-367-7576 to report fraudulent activity on your Credit Card or to report your Credit Card lost or stolen.
Reporting Fraud or Suspicious Activity On Your Accounts
During Business Hours Call: (907) 228-4401
Please leave a message afterhours.
Email: [email protected]
If you responded to a suspicious phone call, email, or text message by providing personal information, clicking on a link, or opening a suspicious attachment, please contact us immediately
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