IMPORTANT CORONAVIRUS UPDATE

As we continue to monitor developments regarding the coronavirus, First Bank recognizes that some of our customers may be negatively affected by the impacts of this global outbreak. Our focus continues to be the safety and well-being of our customers, employees and the communities we serve. We are committed to following the latest guidance from the Centers for Disease Control (CDC) and other public health agencies to help prevent the spread of illness in Alaska.

OUR LOBBIES ARE NOW OPEN

NEW LOBBY GUIDELINES

Please help us keep both customers and staff safe.  We are asking our customers the following as they enter the branch.

  • Do not enter if you have active symptoms of COVID-19
  • Wearing a mask in encouraged (disposable ones are available)
  • Please maintain 6 feet for social distancing
  • Deposit and savings withdrawal slips and pens are available at the teller window

Our Online and Mobile Banking, ATM, Night Drop and Drive Through are still available. We encourage you to continue to use these options to meet your banking needs whenever possible as we collectively try to reduce the spread of the virus.

 

ACCOUNT ASSISTANCE

First Bank is prepared to offer assistance to impacted customers through a range of measures.  If you, as a current customer of First Bank, encounter hardship as a result of the coronavirus, please call us at 800-478-6101 (9:30 am – 5:30 PM AST Monday-Friday and 10:00 am – 2:00 pm Saturday) or your loan relationship manager. We will continue to monitor the situation to determine potential extension or expansion of available assistance and will continue to communicate these decisions with you.

 

ACCOUNT ACCESS

We strongly recommend that you leverage all the available First Bank tools and resources for self-service banking and 24/7 account access. These include our mobile, online and telephone banking services and access to our ATM’s with an ATM or debit card. 

Enroll in Online Banking here.

Download our Mobile Banking app here.

Through these services you can:

  • Check account balances
  • View account transactions
  • Transfer funds between First Bank accounts
  • Deposit checks with your smart phone
  • Pay bills
  • Find the nearest ATM
  • Withdraw cash

If you need an ATM or debit card or help enrolling in Online and Mobile Banking please contact our Electronic Banking Department at 888-220-4446 (8:00 am – 5:30 pm Monday – Friday).

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