Questions About Your Mortgage?

First Bank is the only bank headquartered in Southeast Alaska, so if you have questions or need assistance with your mortgage loan, we're practically right next door and ready to help you out. We have a professional team of specialists within easy reach by phone or e-mail.


Whatever your questions, please feel free to contact us so we can help. We appreciate your business and want to do everything we can to make sure all your questions are answered, and to help in any way we can. Below are common topics customers sometimes have questions about, so we've provided direct links to our staff either by e-mail links or by phone. Feel free to contact us anytime!


Online Payments

Mortgage payments can be made online using our Online Banking service. Click to enroll in our Online Banking program, or contact one of our Electronic Banking Specialists to get started.

Online Banking setup/login

    E-mail: ElectronicBanking@FirstBankAK.com

    Phone: 888-220-4446


Auto Payments

These are payments that can be made automatically from a specific bank account.

    E-mail: Loan_Assistance@FirstBankAK.com


Payment by Mail

Mailed payments may be sent to:

    First Bank Loan Servicing

    2030 Sea Level Dr., Suite 200

    Ketchikan, AK 99901

Questions about Payment Options?

    E-mail: Payments@FirstBankAk.com

    Phone: 800-478-6101 – Extension 248


Property Taxes or Insurance

If you have questions or need information regarding property taxes or insurance on your current mortgage, we're here to assist you.

    E-mail: Escrow@FirstBankAK.com

    Phone: 800-478-6101 - Extension 213


Late Payment Assistance

If you cannot make your scheduled payment on time, we are here to assist. Please contact us as soon as you know your payment will not be on time so we can work with you to keep your loan on track.

    E-mail: Loan_Assistance@FirstBankAK.com

    Phone: 800-478-6101 - Extension 248


Loan Statements and Documents

If you need transaction histories, account statements, tax forms or documentation from your loan file, we can provide them.

    E-mail: Loan_Assistance@FirstBankAK.com

    Phone: 800-478-6101 - Extension 248


Modifying your Mortgage Loan

If you're planning on changing your property or borrowers currently on the loan, please contact us to discuss the options available for your type of loan.

    E-mail: Loan_Assistance@FirstBankAK.com

    Phone: 800-478-6101 - Extension 248


Billing Questions

For questions on billing errors, disputes or other questions about your bill:

    E-mail: Loan_Assistance@FirstBankAK.com

    Phone: 800-478-6101 – Extension 248


Complaints

To register a complaint:

    Phone: 800-478-6101 – Extension 470

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